Back to the Vacancies List

Customer Success Manager

Ukraine

About the project:

CommPeak is a global cloud VoIP platform offering SIP trunking, outbound dialing solutions, Cloud PBX, SMS, DID numbers, and seamless integrations with CRM and call center systems. Its clients range from SMBs to large enterprises with international and high-scale calling operations.

About the role:

In this role, you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre- and post-sale service, ensuring customer satisfaction, and ensuring customers’ best use of CommPeak’s platform and products.

Responsibilities:

  • Build and maintain strong, long-lasting customer relationships by constantly identifying opportunities to improve the customer success experience.
  • Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals, and product enhancement upsell.
  • Represent the voice of the customer by providing feedback and insights through high-touch relationships across core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, and educate customers on the features of our products and services.
  • Collaborate closely with internal stakeholders to support customers’ needs and to resolve issues.
  • Generate new business using existing and potential customer networks to identify new.

Requirements:

  • 2+ years of customer success or account management experience – Must
  • Experience working for an international SaaS/Web/Tech company – Must
  • Basic technical skills with VoIP Service, SIP trunks, -Dialing platform – Big advantage
  • Excellent verbal and written communication skills.
  • Fluent in spoken and written English; other languages are a plus!
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights.

Benefits:

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Hybrid work set-up

Apply Now

    Thank you! Your message has been successfully sent