Account Manager/ Business Success

About Paytiko:

Paytiko provides an all-in-one payment orchestration system, designed for modern digital businesses. We offer cutting-edge payment management technology, cost-effectiveness, and uninterrupted services through an easy-to-use interface, seamless integration, and numerous transaction management tools and features.

About the role:

We are looking for a hands-on professional to lead and manage the Merchant Operations function.
This role will focus on maintaining strong relationships with merchants, overseeing payment operations, and coordinating with PSP’s and payment partners.

Key Responsibilities:

• Leading and managing the Account Management Team
• Building and maintaining strong merchant relationships, ensuring high satisfaction and retention
• Overseeing day-to-day payment operations and resolving issues efficiently
• Managing communication with PSP’s acquirers and payment partners
• Acting as the main escalation point for merchant and payment related matters
• Identifying opportunities to improve payment performance and drive merchant growth

Requirements:

• 3-4 years of experience in payments, fintech or financial services
• Background in merchant/account management or payment operations
• Solid understanding of payment flows, PSP’s and transaction lifecycle
• Strong communication, problem-solving, and team management skills

Success Metrics:

• Merchant satisfaction and retention
• Payment performance (approvals, uptime)
• Team efficiency and issue resolution time