IT Manager

About company

Caixa Mulher Microbank is a Mozambican microbank providing banking services to low- and middle-income segments, with a particular focus on economically active women and women entrepreneurs. We are committed to financial inclusion and local development, and we are investing in technology to reach more clients with reliable, secure and accessible services.

About the Role

We are looking for an IT Manager to lead our technology function. You will manage developers, IT support staff and network engineers, own the technology roadmap, and make sure our systems are secure, reliable and cost-effective. You will report to the CEO, with a direct line to the group Chief Technology Officer, and work closely with Operations, Credit and Finance. This is a hands-on leadership role with real room to shape how we use technology, including AI, to expand access to financial services.

Responsibilities

• Lead, mentor and develop the IT team; set priorities, roles and performance expectations
• Own technology roadmaps, delivery plans, budgets and project risks, from requirements through release and support
• Manage agile delivery and coordinate user acceptance testing, training and change management
• Oversee system architecture, engineering standards, code reviews and CI/CD
• Manage cloud services, networks and IT infrastructure, with monitoring, incident response, backups and disaster recovery
• Guide development and support of Oleyas, core banking integrations, USSD, mobile money, insurance, IVR and reporting platforms
• Oversee APIs and data flows with controls for authentication, transaction integrity, reconciliation and error handling
• Manage security infrastructure and develop IT, cybersecurity, data protection and continuity policies; support audits and regulatory compliance
• Select and manage vendors and technology partners, and monitor service levels and value for money
• Prepare technology plans and budgets, and report progress and risks to senior management and the board
• Identify opportunities for digital innovation, including the responsible use of AI for client education, staff learning, support and efficiency

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology or a related field
• Proven experience managing technology teams and delivering software, infrastructure or digital transformation projects
• Hands-on experience overseeing production systems, APIs, integrations, databases, cloud services and software delivery practices
• Experience in IT service management, cybersecurity controls, business continuity, vendor management and budget oversight
• Strong communication and stakeholder management skills, with the ability to explain technical topics to non-technical audiences
• Strong analytical and problem-solving skills
• Fluent English, written and spoken

Nice to have

• Master’s degree in an IT-related field or an MBA
• Experience in microfinance, financial services, core banking, mobile money or other transaction-based environments
• Certifications in project management, service management, cloud computing or cybersecurity
• Experience applying AI to create business or client value beyond software development, particularly in financial inclusion